Privacy Policy

Homeplace Psychology – Privacy Policy

Effective: August 2025

Homeplace Psychology (Melissa Mae Kate Anne Wyllie, ABN 63 857 584 778) (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the APS Code of Ethics.

1. What We Collect

We collect personal and health information that is necessary for providing psychological services. This may include:

  • Contact details (name, address, email, phone)

  • Date of birth and Medicare details

  • Billing information

  • Information relevant to your care, assessment, and treatment

We collect this information directly from you (e.g. forms, appointments, website enquiries, phone/email contact) or, with your consent, from authorised third parties (e.g. GPs, carers, referrers).

2. Health Information

Health information is collected and stored to deliver safe and effective psychological services. We follow the APS Code of Ethics and Health Privacy Principles to ensure confidentiality.
We may disclose information only:

  • With your consent

  • If required by law or court order

  • If there is an immediate risk of serious harm

  • As required by AHPRA mandatory reporting obligations

  • De-identified when consulting in supervision to ensure best service to you

You can request access to your records, and we will correct inaccuracies where needed.

3. How We Use Your Information

Your information may be used to:

  • Arrange and deliver psychological services

  • Communicate with you and send appointment reminders

  • Process billing and Medicare claims

  • Manage referrals and professional correspondence

  • Improve our services (including optional use of secure AI-based admin tools – de-identified unless you consent otherwise)

We do not use or share your health information for marketing.

4. Storage and Security

  • Records are stored in Halaxy, a secure, Australian-based cloud platform.

  • Access is restricted to authorised staff and protected by passwords and encryption.

  • We may retain and use de-identified data for quality improvement.

  • If a notifiable data breach occurs, we will follow the OAIC guidelines and notify you where required.

5. Telehealth & Online Services

If you use telehealth, we use Zoom Health, which includes encryption and security features. While all reasonable precautions are taken, no online system is entirely risk-free.

Our website may use cookies for basic functionality. You can disable cookies in your browser, but this may affect performance.

6. Disclosure to Third Parties

We will only share your personal information when:

  • You have given consent

  • It is required by law

  • It is necessary to provide services (e.g. liaising with your GP)

  • It is required in a transfer of care (e.g. if your psychologist leaves our practice, with your consent)

7. Access, Corrections & Complaints

You may request access to your information or ask us to correct it by emailing homeplacepsychology@gmail.com.au.

If you have a concern about your privacy, please contact us first. If unresolved, you may contact:

8. Changes to this Policy

We may update this Privacy Policy from time to time. The current version will always be available at www.homeplacepsychology.com. Continued use of our services indicates acceptance of any updates.

9. Contact

If you have any questions or requests about this policy, please contact us at homeplacepsychology@gmail.com